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What this means

Accessibility

Accessibility Statement

We want this website to be usable by as many people as possible. Here is what we have done, what we know is imperfect, and how to tell us about a problem.

Prepared 31 August 2026

Journeys Kind Care and Support Limited wants this website to be accessible and usable by as many people as possible — including people who use a screen reader, navigate by keyboard, need larger text or stronger contrast, or find long or complicated pages difficult.

Many of the people who come to this site are looking for care for themselves or for someone they love, often at a difficult moment. A website that is hard to use is not a small problem in that situation. If any part of this site gets in your way, please tell us: enquiries@journeyskind.org.

Our commitment

We have designed and built this website so that its content can be read, understood and acted on without needing perfect eyesight, a steady hand, a mouse or a fast connection. We treat accessibility as part of doing the job properly rather than as an extra, and we would rather hear about a problem than have someone quietly give up and go elsewhere.

We also have duties under the Equality Act 2010 to make reasonable adjustments so that disabled people are not put at a substantial disadvantage. That applies to how we communicate with you as much as to this website, so if you need us to correspond with you in a particular way, just ask.

What we have built in

Keyboard accessibility

Every interactive part of the site — navigation, the area tabs, the questions and answers, the multi-step enquiry forms, the live chat — can be reached and operated with the keyboard alone. A “Skip to content” link is the first thing you reach with the Tab key, so you can jump straight past the header. The area tabs and the enquiry tabs respond to the arrow keys, the Escape key closes the mobile menu and the live chat, and focus is not trapped anywhere.

Visible keyboard focus

Whatever you are focused on is outlined clearly, including form fields, buttons, links and tabs. If you cannot tell where you are on the page while using the keyboard, that is a bug — please report it.

Readable text

Body text is set at a comfortable size with generous line spacing, and text is real text rather than pictures of text, so it responds to your browser’s zoom and text-size settings. Line lengths are limited so that paragraphs are easy to follow, and the site is written in plain UK English with as little jargon as we can manage.

Colour contrast

Text and interface colours have been checked against the WCAG 2.2 contrast requirements: at least 4.5:1 for normal text and 3:1 for large text and for the visual boundaries of controls. Colour is never the only way information is conveyed — states such as “selected”, “expanded” or “this field needs attention” are also given in text, shape or position.

Meaningful headings and structure

Each page has one main heading followed by a logical hierarchy of section headings, so that screen reader users can move through the page by heading rather than reading everything. Landmarks (header, main content, navigation, footer) are marked up properly, lists are real lists, and this page and the other policy pages carry an “On this page” index.

Descriptive links

Links are written to make sense when read on their own, away from the surrounding sentence — “Privacy Notice” or “Send a care enquiry” rather than “click here” or “read more”. Buttons that show only an icon carry a text label for assistive technology.

Alternative text for images

Photographs that carry meaning have alternative text describing what they show. Decorative images and the icons that sit alongside text labels are hidden from screen readers, so they are not read out as clutter.

Labelled forms

Every field in every form has a visible or screen-reader label that is properly associated with it, so that clicking the label focuses the field and assistive technology announces the right thing. Where a field is filled in incorrectly, the explanation appears next to that field in text, is announced to screen readers, and focus is moved to the field that needs attention. Required fields are marked, and nothing is validated only by colour.

Responsive and mobile design

The site adapts to the width of your screen and works at 320 pixels wide, or zoomed to 400%, without content being lost or requiring horizontal scrolling. Tap targets on phones and tablets are large enough to hit comfortably, and the layout works in both portrait and landscape.

Motion and animation

Content fades in gently as you scroll. If your device or browser is set to reduce motion, those effects and smooth scrolling are switched off automatically. Nothing on the site flashes, and nothing moves or plays without you asking it to.

The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. We test as we build, using keyboard-only navigation, browser zoom, automated checks and contrast measurement.

We are not going to claim full compliance, because this website has not yet had a formal independent accessibility audit and we would rather be straight with you than impressive. Our intention is to meet that standard and to fix anything we find that falls short.

Known limitations

Being honest about what we know:

  • The live chat assistant is automated software. It is usable by keyboard and screen reader, and its replies are announced as they arrive, but it is not a care professional and it can be wrong. Everything it can tell you is also written out on the site or available by phoning us on 07540 014703, and you never have to use the chat to reach us.
  • No independent audit yet. Our testing is our own. A formal review by people with lived experience of assistive technology would find things we have missed, and we intend to arrange one.
  • The site has not been tested with every combination of browser, operating system and assistive technology. If it behaves badly with yours, please tell us what you are using so we can reproduce it.
  • Some content is only available in English. We will arrange Welsh-language or other translated communication on request — ask us.

We do not currently publish any PDFs, documents or videos on this website. If we add any, we will make them accessible or provide an accessible alternative.

Adjusting your own device

Your browser and your device can often do more for you than any single website can. It is worth knowing that you can:

  • zoom the whole page in and out with Ctrl and + or − (Cmd on a Mac), or by pinching on a touchscreen
  • increase the default text size in your browser’s appearance or accessibility settings
  • turn on your operating system’s built-in screen reader, magnifier, high contrast mode or colour filters
  • turn on “reduce motion” in your accessibility settings, which this site respects
  • use your browser’s reading mode to strip a page back to plain text
  • have a page read aloud, using your device’s speech features

AbilityNet publishes step-by-step guides for making your particular computer, tablet or phone easier to use, at mcmw.abilitynet.org.uk.

Information in other formats

If you would like anything on this website in a different format, ask us and we will sort it out. That includes large print, easy read, plain-text email, or simply having someone talk you through it on the telephone or in person at a home visit. There is no charge for this and you do not need to explain why you need it.

We will tell you how long it will take. If it is going to take more than a few days we will say so at the time rather than leave you waiting.

Reporting an accessibility problem

If you find something on this website that is hard to use, hard to read, or impossible to reach with the equipment you use, please tell us. Reports about accessibility are welcome and useful, and we would far rather hear about a problem than not.

It helps if you can tell us the page you were on, what you were trying to do and what happened instead, plus the browser, device or assistive technology you were using — but a one-line message is completely fine too. We will acknowledge your report, tell you what we are going to do about it, and let you know when it is fixed. If you need information from a page you cannot use, tell us and we will give it to you another way straight away.

If you are not happy with our response

Please come back to us first — email enquiries@journeyskind.org and say that you are not satisfied, and we will look at it again.

If you believe you have been treated unfairly because of a disability, the Equality Advisory and Support Service (EASS) gives free, independent advice on rights under the Equality Act 2010: equalityadvisoryservice.com.

How this statement was prepared

This statement was prepared by Journeys Kind Care and Support Limited on 31 August 2026 and relates to the whole of the journeyskind.co.uk website. It is based on our own review of the site, carried out alongside a set of accessibility improvements made on the same date, including keyboard focus, form labelling, error announcement and colour contrast.

We will review this statement whenever we make a significant change to the website, and at least once a year.