CIW registration in progress. Our application to Care Inspectorate Wales is underway — our registration details will be published here as soon as they are issued.

What this means

Care & support at home · South East Wales

Kind care,
every step
of the journey.

Journeys Kind Care and Support Limited is a Welsh care and support provider preparing to deliver home care across South East Wales, built around one simple idea: people do best in their own home, with people they know and trust.

  • Rhondda Cynon Taf
  • Caerphilly
  • Cardiff
  • Newport
  • + surrounding areas
Start an enquiry

The way we work has a name. Read The Journeys Kind Way

Prefer to talk? 07540 014703 or 07969 676747

An older woman laughing with her carer at home in South East Wales
A carer sharing a joke with a man in a wheelchair outdoors
Living Wage Employer accreditation mark

Real Living WagePaid to every member of our care team

Real Living WageFair pay, not the legal minimum
Small, familiar teamsThe same faces at your door
Person-centred plansBuilt with you, not for you
CIW registrationApplication in progress

Our care philosophy

The Journeys Kind Way.

Every care company says it is kind and person-centred. Almost none of them will tell you what that means on a Tuesday morning in someone's kitchen. So we have written ours down in five parts — the things we start with, the things we promise, and the one part of it that shows up on our payroll. Hold us to all of it.

  1. 01 Your story
  2. 02 The Journeys Kind Promise
  3. 03 Little things matter
  4. 04 Happy carers, better care
  5. 05 Tell us what matters to you

  1. Your story

    Before the care plan, the conversation.

    Everybody who comes to us has already lived a whole life — a job, a street, a family, a particular way of doing things at half past seven in the morning. Most assessments hurry past all of that to get to the tasks, because tasks are easy to write into a box. We start with the person instead, and let the tasks follow.

    Some of what we ask, before anything is agreed

    • What does a good day actually look like for you?
    • Who are the people we should know about?
    • What did you do for a living — and what do you still love doing?
    • What do you want to keep doing for yourself?
    • What would you rather we never did?

    What you tell us becomes your support plan. Not a template with your name typed at the top.

  2. The Journeys Kind Promise

    Six things we will do, in writing.

    A promise you cannot check is only a slogan. These six are deliberately specific, so that you can tell whether we have kept them.

    1. Tell you the truth. Where we are with CIW registration, what we can and cannot do, and what it will cost — in writing, before you commit to anything.
    2. Send people you know. A small named team around each person, introduced to you properly rather than appearing at the door as a stranger.
    3. Keep to the time we agreed. And ring you ourselves when something has gone wrong, instead of leaving you watching the window.
    4. Write the plan with you. It is yours. Change it whenever it stops fitting, and you never have to justify why.
    5. Pay our carers properly. The Real Living Wage for every member of the care team, because that is what keeps good carers here.
    6. Answer the phone. A person, not a queue. If we do not know the answer we will say so, then find out and come back to you.

    Journeys Kind Care and Support Limited — supporting you every step of the journey.

    This is the promise we expect to be judged against once CIW registration is granted. We would rather publish it now, while there is still time for you to tell us it is the wrong list.

  3. Little things matter

    The details that never fit on a rota.

    The clinical side of home care is the part every provider is required to get right, and rightly so. But what people remember afterwards is almost always smaller than that, and it never appears in a service specification.

    The kind of detail we write down and pass on

    • Tea in the right mug, two sugars, stirred before it is handed over.
    • Called by the name you actually go by, not the one on the paperwork.
    • Curtains open, radio on the station you like, back door checked.
    • The dog fed before we leave, because he matters to you too.
    • The last ten minutes spent finishing the crossword together.
    • Glasses, remote and phone put back within reach, every single visit.

    None of it is complicated. All of it is the difference between being processed and being properly looked after by someone who knows you.

  4. Happy carers, better care

    The part of this that costs us money.

    Care in Wales has a turnover problem, and turnover is the reason so many families meet a different carer every week. We think that is a pay and workload problem long before it is a kindness problem — so we started at the pay, and we plan rotas with real travel time in them.

    1. Carers paid the Real Living Wage
    2. People stay in the job
    3. They come to know you
    4. The care gets better

    Staff wellbeing is not a separate policy sitting in a folder. It is the mechanism that makes everything above it possible, which is exactly why it belongs in a care philosophy rather than a recruitment advert.

    How we pay and support our team

  5. Tell us what matters to you

    Which is where you come in.

    The four parts above are ours to get right. This one we need from you: tell us what matters, in your own words, and keep telling us as it changes. Nothing here is a commitment, and regulated care cannot begin until CIW registration is granted — but the conversation can start today.

    • Start an enquiryA few short questions, no obligation, and a real person reads every one.
    • Ring us instead07540 014703 or 07969 676747 — talk it through before you fill anything in.
    • Ask on live chatOne question at eleven at night, without leaving your details.

    And if we ever get it wrong, tell us that too. We would far rather hear it from you than read it somewhere later.

    Tell us what matters

Where we work

From the Rhondda valleys down to the Severn.

We are preparing to provide home care and domiciliary support across Rhondda Cynon Taf (RCT), Caerphilly county borough, Cardiff, Newport and the surrounding areas. Tap an area to see the towns and communities we plan to cover. If your street is not listed, ask us anyway — we will always tell you honestly whether we can reach you.

Rhondda Cynon Taf

Care at home across RCT, in the valleys where Journeys Kind began. Short travel distances between calls mean carers arrive on time and unhurried.

  • Pontypridd
  • Aberdare
  • Tonypandy
  • Treorchy
  • Porth
  • Mountain Ash
  • Ferndale
  • Llantrisant
  • Talbot Green
  • Hirwaun
  • Tonyrefail
  • Llanharan

Not sure? or send an enquiry. You can also read where we are with CIW registration.

The support we plan to offer

Practical help, delivered with patience.

The home care and support we plan to offer is set out below. Registration with Care Inspectorate Wales is in progress, and regulated domiciliary support will begin once registration is granted. Every package will start with a conversation and a written, person-centred plan — nothing will happen to you, it will happen with you.

Personal care

Washing, dressing, continence support and getting ready for the day, always at your pace and with your dignity first.

Medication support

Prompting, assisting and recording in line with your care plan and the responsibilities agreed with you and your GP.

Meals & hydration

Preparing food you actually like, encouraging drinks through the day and keeping an eye on appetite and weight.

A carer holding the hands of a smiling older man in his living room

Dementia & memory support

Familiar routines, familiar faces and calm, unhurried visits. We work with families to learn a person's history, habits and the things that soothe a difficult moment — then we keep the team around them as consistent as we possibly can.

  • Life-story led care planning
  • Consistent carers wherever possible
  • Family kept informed after every change

Domestic help

Laundry, light housework, shopping and the small jobs that make a house feel like home again.

Companionship

A cup of tea and a proper conversation, a walk, a lift to an appointment, or simply someone checking in.

Respite for family carers

Planned cover so unpaid carers can rest, work or take a break without worrying about who is there.

Sitting & overnight support

Evening sits and waking or sleeping nights, for reassurance after a fall, illness or hospital discharge.

About us

Our journey started in care.

At Journeys Kind Care and Support Limited, care is more than the service we provide — it is where our own journey began.

We started working in care at just 18 years old and, between us, have built over 18 years of experience across different areas of the care sector, including domiciliary care. We have worked directly alongside the people receiving support, their families and the dedicated care professionals who make a difference every single day.

Having experienced care from the frontline, we understand both the privilege and responsibility that comes with supporting another person. We have also seen where things can be done differently — not only for the people receiving care, but for the staff who work tirelessly to provide it.

This year, we decided it was our moment to turn that experience, knowledge and passion into something of our own, and Journeys Kind was born.

Our name reflects exactly what we want our organisation to represent. Everyone has their own journey through life, and sometimes that journey means needing a little extra support. Whether someone needs help to remain independent at home, companionship, assistance with everyday life or more personalised support, our aim is to be there with kindness, dignity, respect and compassion every step of the way.

We want to make a genuine difference within the communities we serve by providing high-quality, person-centred care that recognises each individual as a person first. Care should never feel like a checklist. We believe people should have choice and control over their support, feel listened to and respected, and receive care that is shaped around their individual needs, wishes, routines and goals.

Just as importantly, we believe that excellent care starts with people who feel valued themselves.

Having worked as carers, we understand the pressures care staff can face and how important it is for them to feel supported, respected and appreciated. That is why staff wellbeing sits at the heart of Journeys Kind. We want to create a culture where our team feels listened to, properly supported and proud of the care they provide.

For us, Journeys Kind is about giving back to the profession and communities that have shaped our own careers. It is about using everything we have learned over the years to build the kind of care organisation we would want for our own families — and the kind of workplace we would want to work for ourselves.

Our journey started in care. Now, we want to use that experience to support others through theirs.

Journeys Kind Care and Support Limited — supporting you every step of the journey.

Start an enquiry What people say The Journeys Kind Way

Our staff

We pay the Real Living Wage. That is not a marketing line — it is the whole plan.

Care work in Wales has a turnover problem, and turnover is why so many families meet a different carer every week. Journeys Kind pays every member of our care team the Real Living Wage: the independently calculated rate based on what it actually costs to live, not the legal minimum.

Fair pay is how we keep the same familiar faces at your door.

Part four of The Journeys Kind Way

Above the legal minimumThe Real Living Wage rate, reviewed every year by the Living Wage Foundation.
Time to do the job properlyVisits planned with realistic travel time, so nobody is rushed out of the door.
Training and supervisionInduction, safeguarding and ongoing supervision for everyone we employ.
Talk to us about joining the team

Quality & regulation

Where we are with CIW registration.

We would rather be straight with you than impressive. Here is exactly where things stand today.

Registration in progress

Journeys Kind Care and Support Limited is currently working through its application to register with Care Inspectorate Wales (CIW), the body that regulates care and support services in Wales under the Regulation and Inspection of Social Care (Wales) Act 2016.

Until that registration is granted we cannot deliver regulated domiciliary support services, and we will not pretend otherwise. What we can do now is talk to you, understand what you need, answer your questions and hold your enquiry so that we can move quickly the moment we are registered.

Our CIW registration number and inspection reports will be published on this page as soon as they are issued. You will always be able to check us on the CIW register yourself.

  1. 1

    Get in touch

    Call, chat or send an enquiry. We listen first and ask what a good day looks like.

  2. 2

    Home visit & assessment

    A free, no-obligation conversation at home covering needs, wishes, risks and outcomes.

  3. 3

    Your written plan

    A plan in plain English, agreed by you, with a clear written quote before anything starts.

  4. 4

    Care begins & is reviewed

    Once registration is granted we introduce your carers properly, then review regularly as things change.

Straight answers

The questions families actually ask.

If yours is not here, the assistant at the bottom right will have a go — and will pass anything it cannot answer to us.

Not yet. Our application is in progress and we are being open about that. Regulated domiciliary support cannot legally begin until CIW grants registration, so anything we agree with you now is on that basis. The registration number will appear on this page the moment it is issued.

It is our care philosophy, written down in five parts so you can hold us to it: Your story comes before the care plan; The Journeys Kind Promise sets out six specific things we will do; Little things matter is the detail we write down and pass on; Happy carers, better care explains why we pay the Real Living Wage; and Tell us what matters to you is the part we need from you. You can read all five on this page.

Rhondda Cynon Taf, Caerphilly county borough, Cardiff, Newport and the surrounding areas — including Merthyr Tydfil, Torfaen, Blaenau Gwent, the north of the Vale of Glamorgan and east Bridgend. Whether we can reach a specific street depends on travel time between visits, so please ask.

We do not publish a single headline rate, because it would be misleading. Cost depends on visit length, how many visits a day, the time of day and the support required. After a free home visit you get a written quote with everything itemised, before you commit to anything.

Yes. Every member of our care team is paid the Real Living Wage rather than the legal minimum. It costs us more per hour and we think it is the single most important decision a care provider makes, because it is what allows carers to stay long enough to know the people they support.

That is the goal, and we plan rotas geographically to make it realistic. We will not promise one single carer for every visit — people take leave and get ill — but we build a small named team around each person so that whoever knocks the door is someone you know.

We can talk through direct payments, personal budgets and privately funded arrangements, and we are happy to speak to a social worker or care manager alongside you. Tell us how the care is being funded in your enquiry and we will explain the options honestly.

Please do not wait for us. If someone is at immediate risk call 999. For urgent health advice that is not an emergency call 111, and for urgent social care concerns contact the adult safeguarding team at the relevant local council. We are not an emergency service.

Enquiry platform

Tell us about the person, not the paperwork.

Three short steps. We use your details to answer your enquiry and nothing else — our Privacy Notice explains exactly how. Sending an enquiry does not commit you to anything at all.

In an emergency call 999. This form is not monitored around the clock.

Who is this about?

Looking for a job rather than care? .

Privacy: We will use the information you provide to respond to your enquiry, referral, assessment, callback or recruitment request as applicable. Please see our Privacy Notice for information about how we use and protect your personal information.